TESTIMONIALS

Dear Mrs. Bradbury,

We are pleased with our new furnace, and are glad we agreed to the one Todd said was right for our size house. He explained all of the furnaces to us, but was helpful when we finally made our choice.

The installation crew of two was super. They were experienced and worked hard. We don’t think they even took a lunch break that day. They enclosed the furnace closet on the service porch with Johns Manville aluminum-covered siding which we did not have the first 50 years in this house (the life of our first furnace).

The installers covered their shoes when they came into the house and kept the litter to a minimum. Before they left the house they brought in a vacuum cleaner and vacuumed the floors in the areas where they had worked. The little bit of litter they left on the floor after the installation was minimal, and the floors were clean when they left. They hauled away the old furnace for which we were grateful.

We knew we had a good installation, and the furnace works very well. When the inspector from the Fire Department came to inspect the installation he commented on the good installation we had. A few days later the Building and Safety inspector came and he commented also on the excellent installation.

Thanks to all on your staff who contributed to the good feeling we have now about our furnace and the wonderful way it was installed. Our neighbors who asked if we were having furnace problems when they saw the truck in our driveway that day can hardly believe what they see when they come into the house to see the installation.

W. H. Shurtleff

Jacki Bradbury,
Coastal Comfort,

We had an aging and inefficient gas furnace, installed in 1972, and well past its service life. We also had a mold and mildew accumulation that, according to our family doctor, reduced our immunity to germs and viruses, causing frequent colds and sinus problems.

We purchased a sate-of-the-art Bryant furnace from Coastal Comfort. The new unit has a micro-filter, UV and ozone filtration. The new furnace was completely installed in only one day, along with scrubbing of all air ducts.

We now have a mold and mildew-free home, and we are notably more healthy. The new Bryant is much more efficient, delivering more heat for each dollar spent on our gas bill.

Thanks, Coastal Comfort, for improving our quality of life.

Sincerely,

Dear Jacki-

It’s a rare event that a contractor lives up to their commitment without at least some small disappointment, but you guys did just that. Everything you said you’d do was done properly, punctually and professionally. Todd gave us a reasonable estimate with no hidden last minute surprises. Your installers were polite, neat and orderly, and finished on time. They even worked through their lunch hour to get our system up and running. And the system, easy to work, quiet and so far reliable. I hope all of your clients are as happy they called you as we are. I’ll gladly recommend Coastal Comfort to anyone who asks.

Thanks Again,

Dear Jacki,

Richard and I want to let you know how impressed we were with the installation of our new furnace. Everything was done so professionally but yet had a very personal touch. The initial visit was very thorough and all my questions were answered. The day of installation went very smoothly. The installers arrived on time, they left no traces of their work, the installation was professional and we are completely satisfied with your service.

In addition, we appreciate the follow up your company provided, the special “thank-you” gifts we received and of course we love the operation of our new furnace. We have even heating throughout our home, the sound is muffled due to the installation of padded walls (an extra measure your company performs) and the automatic thermostat is wonderful.

Thank you for such great service from start to finish!

Sincerely,

Ann & Richard Deamer

---

Dear Ms. Bradbury,

My husband and I would like to compliment you and your employees for a job well done. Our home is cool and comfy, and the installation certainly cam at the right time now that our hot weather has finally arrived.

We were very impressed with Karl’s presentation of your heating and air conditioning services. He was thorough in his inspection of our home an his recommendations for the unit that would best service our home.

I work out of our home, in a large bonus room located above our three-car garage. Even though we had a new furnace and air conditioner installed about ten years ago, my office was never really comfortable. I had to set the thermostat at 72 degrees which “froze” my husband downstairs while in the family room and only made the office somewhat comfortable. Karl’s recommendation of 3 zones for our home, with a two-stage furnace (which was relocated to the attic) as well as all new ducting, some additional registers and returns, has proven quite efficient. My office is now very comfortable as is the rest of the house. Not only are we now breathing cleaner air because of the UV cleaner with ozone with the 1” carbon pack, but I can rest assured that my grandbabies are in a healthier environment.

As for the installers, I was very impressed with Bobby Montiel. He was always prompt and very meticulous, and he took the time to answer any questions I may have had. Tony, Steve and Sal were also hard workers and never complained about the tasks they had to perform in the attic, which was quite hot.

We will gladly recommend Coastal Comfort to anyone, and, in fact, we have already done so as my daughter and her husband purchased your filter with ozone.

Thank you again for your professionalism.

Sincerely,

Johnathan & Marcia Stanley

P.S. The “booties” worn by all of your employees were much appreciated and indeed are a “woman’s touch.”

 

---

Dear Jacki,

We just want to write and thank you for the excellent service we received with the installation of our new furnace. Todd was able to assess our needs in a vary professional manner. Steve and Chris did an excellent job with the installation. Since purchasing our condo two years ago we have spent several cold winters. This year we are experiencing warmth and comfort. With the amount of allergies that we suffer the air purifying system is a great help. It makes the house seem so much cleaner and the air no longer seems stale. Steve spent extra time in explaining the new thermostat to us and it is very simple to use.

After ordering the new vent covers for the rest of the condo, we never expected that Steve would come back to do the installation, we were very happy he did. We have been telling all our friends how happy we are with the service we received, and we look forward to using your services for tune-ups, filters and any add-on products we might need. Again thank you so much!

Rob & Karen Barstow

 

---

Dear Coastal Comfort!

We are truly amazed at the professionalism and warmth of your company. We had you put in a new forced air furnace in our home last October. It was done perfectly – even with new ceiling vents. For a welcome change everyone was so nice, on time, and incredibly helpful.

In fact, after a month of enjoying our new furnace we decided to have you put in an entire forced air heating system in a rental we own. The rental had only an outdated wall heater. This project had not been on our list but your company was so wonderful we just had to do it. Our renters are so happy…and the job has added to our investment.

We whole – heartedly recommend Coastal Comfort in fact we have told many of our friends already.

Sincerely,

Shane & Genny Anderson 

 

---

Dear Ms. Bradbury:

I am writing you this letter to say thank you and to let you know how happy I am that I chose your company to replace my furnace.

In the day and age that we live in, it is almost impossible to find a company that offers both quality product and excellent service, but I found that in yours. Every contact I have had with your company has been very impressive. I dealt with both Todd and Mike and found them both exceptionally helpful and courteous, and then the installation team that came out to my home continued the outstanding service.

I am very impressed with your company and very grateful. You run an excellent business. Please add me to your list of satisfied customers. I would be happy to be a reference for you anytime.

Sincerely,

Linda Lieb

 

---

Dear Todd, Jacki and Staff,

I just wanted to say thank you for the great service. Both our home and business have been blessed with the skill and craftsmanship of your technicians there at Coastal Comfort.

Todd was wonderful at explaining the benefits of adding our filter media package at home, and very knowledgeable about what system would best satisfy our needs in our business. Both are great!

The technicians work very clean, respectfully and are just great guys. Steve, Tony, and I apologize for I cant remember all their names, but between home and work I’ve had the pleasure of meeting them all.

You can rest assure I will always use and recommend Coastal Comfort because they keep it cool!

Thanks,

Garret Allen

Dear Ms. Bradbury,

Believe it or not, I was planning to come to your office to congratulate you for the service afforded us by your company.

Your salesman was well informed and spent a lot of time answering all our questions. The young men who installed the furnace and the follow-up men were efficient and courteous.

I can't remember ever being "thanked for my business." I thought those days were gone forever. I was very impressed. In shopping for a product, I find many clerks are totally uninformed, some are downright rude. Your men came bearing a small gift. I found that a very thoughtful gesture. Thank you so much.

Doing business with you was a pleasant experience.

Sincerely,

Geraldine Larson

Dear Jacki,

Through the past two months of coldest winter in many ears, I give thanks daily for the snugness and comfort that we have enjoyed. Deanna's room is no longer a chilly dungeon and each area of activity feels perfect! I want to compliment your company on the best staff members you could hope for:

• The estimating by Todd where he went to the trouble to work out solutions 8 ways to fit different budgets;
• The installation crew who cleaned up after themselves so that my house looked cleaner after they left than before they came;
• The quality control inspector who took the time to explain each thing he was verifying without feeling rushed;
• You, too, for your friendly "can do" attitude and efficient juggling of all the small things that make a job run smoothly.

I love the automatic thermostat that is saving me many dollars per month by letting the house be cool when we are all at work, yet is set to warm up prior to our return. Thank you all for a very fine addition to my house. I feel when the time comes to sell it, this heating-air-conditioning will add dollars to its selling price.

With sincere gratitude, I remain

Very Truly Yours,